Frequently asked questions
Quotations, lead times, delivery, certification and spare parts.
- How do I get a price?
- Request a quote from any product page, or from the contact page. Tell us the models, quantities and destination and we respond within one business day with pricing, lead time and freight options. We do not publish prices, because they depend on quantity, configuration and destination.
- How are products shipped?
- Flat-packed from our factory in Shenzhen, one carton per unit, or on pallets for volume orders. Incoterms, carrier and freight cost are set in your quotation — ask for a freight quotation together with the product pricing.
- How long does delivery take?
- Lead times shown on product pages are indicative for standard configurations and run from written order confirmation. The lead time that applies to your order is the one stated in your quotation. Transit time on top of that depends on destination and carrier.
- Do you sell to distributors?
- Yes — we sell directly from the factory to clinics, dealers and distributors. Tell us your market and expected volumes when you request a quote, and we will include the documentation your market needs for registration and import.
- Are the products certified?
- Yes. Our medical device quality management system is certified to ISO 13485:2016 (certificate no. 26EMRI61, valid until 13 August 2029), and the certificate is published on the About page. Individual products are Class I medical devices; regulatory requirements for placing them on the market vary by country, so ask us for the documentation your market requires.
- Can I get spare parts?
- Yes — casters, fasteners and accessories remain available as spare parts. Contact us with your product reference.
- What are your returns and warranty terms?
- Standard products can be returned within 14 days in original packaging; made-to-order items are non-returnable unless defective. See our Warranty and Shipping & Returns pages.