Delivery & returns
Last updated: July 1, 2026
Template — this document is a draft and requires legal review before commercial use.
1. How supply works
This website does not sell online. Delivery terms are agreed per order in the quotation and any supply agreement: Incoterms, carrier, packaging, lead time and destination are set there. We ship worldwide from our facility in Shenzhen, China.
2. Packaging
Trolleys ship flat-packed in one carton per unit with a complete fastener kit, hex tools and step-by-step assembly instructions. Palletised freight is used for volume orders; ask for a freight quotation when you request pricing.
3. Lead times
Lead times shown on product pages are indicative for standard configurations and start from written order confirmation. The lead time that applies to your order is the one stated in the quotation.
4. Customs, duties and taxes
Unless the quotation states otherwise, quoted prices exclude freight, insurance, customs duties and import taxes. Import duties, taxes and brokerage fees are the responsibility of the importer of record and are collected by the carrier or the customs authority.
5. Damage in transit
Inspect the packaging on delivery and note any visible damage on the carrier's documents. Report transport damage to us with photographs within 7 days of delivery and we will arrange replacement parts or a replacement unit, subject to the Incoterms agreed for the shipment.
6. Returns
Returns are handled under the supply agreement for the order concerned. Standard products in unused condition and original packaging may be returned by agreement within 14 days of delivery, with return freight at the buyer's cost. Made-to-order and custom configurations are not returnable unless defective.